Richard Gruver

Dear Hiring Authority:

If you are looking for a knowledgeable employee for your business, then let me put my education, people and computer skills to work for you. I am someone with a positive attitude who can solve problems in a concise and expedient manner. Please accept my application material and résumé. You will notice that my skills are varied and include:

• MS-DOS, Windows 98, MS Internet Explorer, Netscape, MS Outlook, MS Exchange, MS Word, MS Excel, PowerPoint, HTML
• Web site building and maintaining
• Excellent oral and written communication skills
• Install hardware and software on PC-compatible systems
• Solve software problems
• 60 WPM keystroke
• Over 10 years customer service experience
• Handle up to and exceeding 200 calls daily
• Explain and interpret transportation procedures to customers
• Manage daily operations of a retail electronics store
• Delegate responsibilities; train new personnel

I am a very quick learner on any computer application, and feel my skills would be a benefit to your department. I am enthusiastic about solving problems, have a sound knowledge of English grammar and am able to speak French and Spanish. Please feel free to contact me at any time to discuss my skills further at (206) 856-6591. I would be glad to be of service, and look forward to hearing from you. Thank you for your time and consideration.

Sincerely

Richard Gruver